At Emmavic Pharmacy, your health and satisfaction are our top priority. We take pride in providing only genuine, high-quality medicines, healthcare products, and wellness essentials.
Because of the sensitive nature of pharmaceutical products, certain restrictions apply to returns and refunds:
1. Medicines & Prescription Products
No returns or refunds will be accepted on prescription medicines and opened over-the-counter medications, unless the product supplied is incorrect, damaged, or defective.
This policy helps us maintain the highest safety standards and comply with regulatory guidelines.
2. Non-Medicinal Products
Eligible items such as supplements, medical devices, skincare, perfumes, or wellness products may be returned within 3 days of purchase if they are:
Unused and unopened
In their original packaging
Accompanied by the original receipt or proof of purchase
3. Damaged, Defective, or Wrong Item Delivered
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
We will arrange for a replacement or issue a refund after inspection and confirmation.
4. Refund Processing
Approved refunds will be processed to your original payment method within 7–10 business days.
Delivery and service fees are non-refundable, except in cases of our error.
5. How to Request a Return
Visit our pharmacy location with the product and receipt, or
Contact our customer support team at 08157483461 for assistance.
✅ Important Note: For your safety, we cannot accept returns of any medication that has been opened, used, or tampered with.